PAIA Manuals

Promotion of Access to Information Act | PAIA

This manuals was prepared in accordance with section 51 of the promotion of access to information act 2000 and to address the requirements of the protection of personal information ACT, 2013.

Safety and client‑centredness are at the heart of our PAPIA Manual, guiding how we collect, store, use, and protect personal information. By prioritising safety, we ensure that every piece of data is handled with the highest level of care, security, and legal compliance.

Mondia Sunnyside

MONDIA UMHLANGA

MONDIA DIHLABENG

Mondia vereeniging

MONDIA woodlands

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SAFETY
CLIENT -CENTERDNESS

A client‑centred approach means that individuals’ rights, dignity, and expectations shape every decision we make — from transparent communication to responsible data practices. Together, these principles create a trustworthy environment where clients feel respected, protected, and confident that their personal information is managed ethically and in their best interest.

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