Frequently Asked Questions
Frequently Asked Questions (FAQs)
Admissions & Access
When you arrive, we start with a gentle pre-assessment to understand what you need and how we can support you best. Our team will guide you step-by-step through admission, orientation, and settling into your unit. Nursing staff will complete an initial assessment, and from day one, your multidisciplinary team begins shaping a treatment plan that fits you.
Yes. A referral from a GP, psychologist, or other qualified healthcare professional is required for admission and must be addressed to one of our admitting psychiatrists, who will assess and oversee your care.
Some programmes may allow self-referral depending on the facility. If you’re unsure, we’re here to help you check what’s needed.
The length of your stay depends on your needs and how you respond to treatment. Most wellness-programme admissions range between 7 and 21 days, with many patients staying for two weeks, as this aligns with our structured programme. Your multidisciplinary team, including your psychiatrist and psychologist, monitors your progress daily and will guide you on the recommended length of stay. If your medical aid has 21 days available and the team feels a longer stay would support your recovery, this can be arranged.
Please bring your ID, medical aid card, referral letter, current medication list with existing medication, and any relevant medical reports. Comfortable clothing and personal toiletries will help you feel at home during your stay.
The first 24–48 hours are usually a settling-in period. This helps you adjust comfortably and safely. With your consent, we keep families informed and involved in your care, ensuring your preferences and confidentiality are always respected.
We’ll explain visiting guidelines when you arrive.
Visiting Hours & Family Involvement
Visiting hours differ slightly between facilities, but they generally take place in the afternoons and on weekends. Your facility will confirm the exact times.
Find your facility:
To keep the environment calm and therapeutic, we may limit the number of visitors or the length of visits. Items such as alcohol, sharp objects, or anything disruptive are not allowed. Children may visit depending on the unit’s guidelines.
Yes, where appropriate, family involvement is encouraged. We may arrange family sessions, feedback meetings, or education sessions to support your recovery journey.
Safety, Medication & Monitoring
Your safety is our priority. Facilities follow strict protocols, including controlled access, regular safety checks, and guidelines on personal items. Our staff are trained to maintain a calm, therapeutic environment at all times.
Your psychiatrist prescribes your medication, and our nursing team administers it safely. We monitor how you respond and adjust your treatment as needed, as advised by a doctor.
Yes, please bring all your current medication with you. For safety, all medication must be handed to nursing staff on admission.
No. Pass-outs are not allowed during your stay. This is an important part of maintaining a safe, contained, and therapeutic environment. Staying on-site helps you remain fully engaged in the programme and supports consistent progress without outside disruptions.
Services & Programmes
We offer a range of mental-health services including inpatient care, therapeutic programmes, group therapy, individual therapy, and structured daily routines designed to support your well-being and recovery. We also provide Corporate Care services for organisations, including employee well-being support, leadership coaching, workplace wellness programmes, and crisis-response guidance.
Some facilities offer specialised programmes such as out-patient adolescent care, dual-diagnosis support, trauma-focused therapy, or wellness-based recovery groups. Two of our facilities also provide dedicated recovery and rehabilitation programmes for individuals needing support with addiction. Availability varies by location.
Facilities with Recovery programmes: Mondia Woodlands (Bloemfontein) | Mondia Sunnyside (Gqeberha)
Most facilities support adults, while selected facilities offer out-patient adolescent programmes. Your treatment plan is always personalised to your needs, diagnosis, and level of support required.
Treatment Process
You’ll follow a structured programme that includes group therapy, individual sessions, therapeutic activities, and time to rest and recharge. Mealtimes, medication times, and therapeutic groups are scheduled to help you feel grounded and supported.
Your multidisciplinary team may include a psychiatrist, psychologist, occupational therapist, social worker, and nursing staff. They work together to create and monitor a treatment plan that centres on your goals and progress.
You’ll typically see your psychiatrist 3-4 times a week, and you’ll participate in regular therapy sessions as part of your programme.
Discharge & Aftercare
Discharge is a collaborative process. You, your family (if appropriate), and your care team will review your progress and plan your next steps together. We’ll make sure you feel prepared and supported.
Yes. You’ll receive a personalised aftercare plan that may include follow-up appointments, outpatient therapy, support groups, or lifestyle recommendations to help you continue your recovery.
Many of our facilities offer support groups and outpatient services, and we can also refer you to trusted external providers if needed.
Additional Common Questions
Most of our facilities offer shared bedroom and bathroom spaces, as we find this can support a sense of community and connection during treatment.
Yes, device use is allowed at certain times. Some units may have specific guidelines to help you stay focused on your therapeutic programme. We’ll explain everything when you arrive.
All meals are provided, and we can accommodate dietary needs such as allergies, medical conditions, vegetarian options, or religious requirements.
Smoking and vaping are only allowed in designated areas and during specific times.
Bring comfortable clothing, toiletries, and essential personal items. For safety reasons, please leave valuables, sharp objects, and prohibited items at home.
Yes. Mondia Health offers a 24/7 helpline so you can reach out for support at any time, day or night. Whether you have a question, feel unsure about what to do, or simply need guidance, our team is here to help you feel supported and heard. Contact our helpline: +27765094011
Yes. If you’re considering admission, the helpline team can explain the process, help you understand what documents you need, and connect you with the appropriate facility for further assessment.
Yes. Most Mondia Health facilities work with a wide range of medical aids. Our team will help you confirm whether your plan covers the programme you need and guide you through the authorisation process.
If your medical aid approves fewer days than recommended, your care team will discuss your options with you. This may include: – Requesting additional authorisation – Adjusting your treatment plan – Exploring alternative arrangements Our goal is to support you in making the best decision for your wellbeing.
Yes. Cash-paying patients are welcome. Our team will provide a clear cost estimate and explain the payment process before admission so you can make an informed decision. Contact our 24/7 Helpline for more information +27765094011
Absolutely. Transparency is important to us. If your medical aid requires a co-payment or does not cover certain services, we will explain this upfront so there are no surprises.
THE JOURNEY TO WELL-BEING STARTS HERE…
