Mondia Health – Website Terms & Conditions
These Terms & Conditions govern your access to and use of the Mondia Health website (“the Website”). By accessing, browsing, or using this Website, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
1. About Mondia Health
Mondia Health is a South African mental health and wellness organisation providing multidisciplinary services across its facilities and digital platforms. References to “Mondia Health”, “we”, “our”, or “us” include all affiliated entities and service providers operating under the Mondia Health brand.
2. Use of the Website
You may use this Website for lawful, personal, and non‑commercial purposes only. You agree not to:
• Interfere with the security or functionality of the Website
• Attempt to gain unauthorised access to systems, data, or user accounts
• Use the Website to distribute harmful, defamatory, or unlawful content
• Copy, reproduce, or exploit any part of the Website without written permission
We reserve the right to restrict or terminate access to any user who violates these Terms.
3. Healthcare Information Disclaimer
The content on this Website is provided for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.
• Do not rely on Website content for medical decisions.
• Always consult a qualified healthcare professional for personalised guidance.
• In emergencies, contact your nearest emergency service immediately.
Mondia Health is not liable for any decisions made based on Website content.
4. Appointments, Enquiries & Online Forms
Any information submitted through online forms (including enquiries, appointment requests, or contact forms) will be handled in accordance with our Privacy Policy. Submission of a form does not constitute a confirmed booking. A Mondia Health representative will contact you to confirm availability and next steps.
5. Intellectual Property
All Website content—including text, graphics, logos, icons, images, videos, designs, and software—is the property of Mondia Health or its licensors and is protected by South African and international intellectual property laws.
You may not copy, modify, distribute, or use any content without prior written consent.
6. User-Generated Content
If you submit comments, feedback, testimonials, or other content to Mondia Health:
• You grant us a non-exclusive, royalty-free licence to use, reproduce, and publish such content for operational or marketing purposes.
• You confirm that the content is your own and does not infringe on any third-party rights.
• We may remove any content we deem inappropriate, harmful, or unlawful.
7. Privacy & Data Protection
Mondia Health is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
Our Privacy Policy explains:
• What personal information we collect
• How we use and store it
• Your rights under POPIA
By using the Website, you consent to the processing of your personal information as described in our Privacy Policy.
8. Third-Party Links
The Website may contain links to external websites or services. These links are provided for convenience only. Mondia Health does not endorse, control, or take responsibility for the content, security, or privacy practices of third-party sites.
9. Limitation of Liability
To the fullest extent permitted by law, Mondia Health is not liable for:
• Any direct, indirect, incidental, or consequential damages arising from your use of the Website
• Errors, omissions, or inaccuracies in Website content
• Downtime, interruptions, or technical issues
• Loss of data or unauthorised access to information
Your use of the Website is at your own risk.
10. Indemnity
You agree to indemnify and hold Mondia Health harmless from any claims, damages, losses, or expenses arising from:
• Your use or misuse of the Website
• Your breach of these Terms
• Your violation of any applicable laws or third-party rights
11. Changes to the Website or Terms
Mondia Health may update, modify, or discontinue any part of the Website at any time. We may also revise these Terms periodically. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the Website will be subject to the jurisdiction of South African courts.
13. Contact Information
For questions regarding these Terms, please contact:
The Information Officer
compliance@havenhealth.net